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Login#0725 Issuetracker Email Notifications
I've installed and setup the Issue Tracker Product and have been able to get everything working except when i add an issue i never get an email notification. I've added my email to the global notifyables and the local notifyables for the Issuetracker instance. I'm using a locally installed smtp server "localhost" port 25. the tell-a-friend feature works fine and i get the email instantly.
here is some info on the software i'm running:
Debug Information
* Zope version: (Zope 2.10.5-final, python 2.4.4, win32)
* Python version: 2.4.4 (#0071, Oct 18 2006, 08:34:43) [MSC v.1310 32 bit (Intel)]
* System Platform: win32
* SOFTWARE_HOME: C:\Zope\2.10.5\Zope\lib\python
* INSTANCE_HOME: C:\Zope\Instance\2.10.5
* CLIENT_HOME: C:\Zope\Instance\2.10.5\var
* Process ID: 2848 (2296)
* Running for: 29 min 42 sec
* sys.path:
C:\Zope\Instance\2.10.5\lib\python
C:\Zope\Instance\2.10.5\lib\python
C:\Zope\2.10.5\Zope\lib\python\Zope2\Startup
C:\Zope\2.10.5\Python\lib\site-packages\setuptools-0.6c7-py2.4.egg
C:\Zope\Instance\2.10.5\lib\python
C:\Zope\2.10.5\Zope\lib\python
C:\Zope\2.10.5\Zope\lib\python\third_party\docutils
C:\Zope\2.10.5\Zope\lib\python\third_party\docutils\extras
C:\Zope\2.10.5\Python\python24.zip
C:\Zope\2.10.5\Python\DLLs
C:\Zope\2.10.5\Python\lib
C:\Zope\2.10.5\Python\lib\plat-win
C:\Zope\2.10.5\Python\lib\lib-tk
C:\Zope\2.10.5\Python
C:\Zope\2.10.5\Python\lib\site-packages
C:\Zope\2.10.5\Python\lib\site-packages\win32
C:\Zope\2.10.5\Python\lib\site-packages\win32\lib
C:\Zope\2.10.5\Python\lib\site-packages\Pythonwin
5 months and 8 days old
Sadly that stuff about "notifyables" is confusing. Actually, a notifyable was a feature that made it possible to refer to another user by name rather than by email. The thought was that names rarely change but email does.
What you need to do is use the Properties tab and enter your email address in the "Always notify" box. Alternatively you can enter your login username if you use IssueTracker UserFolder or if you've set up a notifyable called "diego" that points to "diego_AT_emailaddress_dot_com".
thanks for the response, but it still does not send an email to either an email address in the Always Notify box, or a predefined username. Also I've noticed that when i use the Tell a Friend feature, the link in the email i received goes to a dead link. so far the only way we have of notifying the other techs in the office is to use the RSS feed. Any help is greatly appreciated!
Very odd. There's another option in the Properties to select if people should see who will be notified when you add new issues. Enable that and the click to add a new issue and when you're previewing, does it say which people it will notify when you submit the issue?
Thanks for your response. Yes I have set it up that way so i can see a preview and it I'm always the one its supposed to notify. the weird thing is that i've noticed on the activity log on my smtp server that when I click on "tell a friend" i see a connection from my Issuetracker server, and when i submit an issue nothing happens on the smtp server, is there a diferent version of the issue tracker software i can install and try? Can you think of any other solution? I love the software, but this email thing would make it 5 times better
First of all, why are the links dead when using the Tell-a-friend? What do they link to?
Secondly, some email work and some don't you say? I suspect it has very much to do with the from address and/or the the to address. Perhaps your SMTP server is set up to reject emails coming from issuetracker@localhost but works for email from something_at_petpev%20dot%20com. I can help you debug this but look into the above first.