Real Issue Tracker

If titels contents non asci characters you got UnicodeError by state sorting

Time 2010/09/01 21:26:0.284028 GMT+2 User Name (User Id) admin (admin) Request URL http://mysite.de/admin/tracker/ListIssues Exception Type UnicodeDecodeError Exception Value ascii codec can't decode byte 0xc2 in position 0: ordinal not in range(128)

Traceback (innermost last):

• Module ZPublisher.Publish, line 127, in publish Module ZPublisher.mapply, line 77, in mapply Module ZPublisher.Publish, line 47, in call_object Module Shared.DC.Scripts.Bindings, line 324, in __call__ Module Shared.DC.Scripts.Bindings, line 361, in _bindAndExec Module Products.PageTemplates.PageTemplateFile, line 130, in _exec Module Products.PageTemplates.PageTemplate, line 80, in pt_render Module zope.pagetemplate.pagetemplate, line 115, in pt_render Module zope.tal.talinterpreter, line 271, in __call__ Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 888, in do_useMacro Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 533, in do_optTag_tal Module zope.tal.talinterpreter, line 518, in do_optTag Module zope.tal.talinterpreter, line 513, in no_tag Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 946, in do_defineSlot Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 531, in do_optTag_tal Module zope.tal.talinterpreter, line 513, in no_tag Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 531, in do_optTag_tal Module zope.tal.talinterpreter, line 513, in no_tag Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 742, in do_insertStructure_tal Module Products.PageTemplates.Expressions, line 220, in evaluateStructure Module zope.tales.tales, line 696, in evaluate URL: ListIssues Line 36, Column 0 Expression: <PythonExpr tmpl(batch=batch)> Names:

  {'container': <IssueTracker at /kundenseiten/mysite.de/shop/admin/tracker>, 'context': <IssueTracker at /kundenseiten/mysite.de/shop/admin/tracker>, 'default': <object object at 0x7fa0ede91b00>, 'here': <IssueTracker at /kundenseiten/mysite.de/shop/admin/tracker>, 'loop': {}, 'nothing': None, 'options': {'args': ()}, 'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x791eea8>, 'request': <HTTPRequest, URL=http://mysite.de/admin/tracker/ListIssues>;, 'root': <Application at >, 'template': <PageTemplateFile at /kundenseiten/mysite.de/shop/admin/tracker/ListIssues>, 'user': <User admin>}

• Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__ __traceback_info__: tmpl(batch=batch) Module PythonExpr, line 1, in <expression> Module Shared.DC.Scripts.Bindings, line 324, in __call__ Module Shared.DC.Scripts.Bindings, line 361, in _bindAndExec Module Products.PageTemplates.PageTemplateFile, line 130, in _exec Module Products.PageTemplates.PageTemplate, line 80, in pt_render Module zope.pagetemplate.pagetemplate, line 115, in pt_render Module zope.tal.talinterpreter, line 271, in __call__ Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 821, in do_loop_tal Module zope.tal.talinterpreter, line 343, in interpret Module zope.tal.talinterpreter, line 742, in do_insertStructure_tal Module Products.PageTemplates.Expressions, line 220, in evaluateStructure Module zope.tales.tales, line 696, in evaluate Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__ * Module PythonExpr, line 1, in <expression>

UnicodeDecodeError: ascii codec can't decode byte 0xc2 in position 0: ordinal not in range(128)

The search doesn't support utf-8 characters.

http://real.issuetrackerproduct.com/ListIs...%D1%8F&filter_in_search=1

This bug is realy very old. I hope you fix it sometimes.

Set up a few test sites and once I'd got the hang of it with the proper one, I deleted them. Unfortunately once I'd deleted them the proper site wouldn't load as it complained that the ones I'd deleted were no longer there.

How do I delete a site without it breaking the remaining one(s)?

Site Error

An error was encountered while publishing this resource.

Error Type: ZeroDivisionError
Error Value: float division

Troubleshooting Suggestions

* The URL may be incorrect.
* The parameters passed to this resource may be incorrect.
* A resource that this resource relies on may be encountering an error.

For more detailed information about the error, please refer to the error log.

If the error persists please contact the site maintainer. Thank you for your patience.

ticket

This seems to not work now (recent version). What gives?

In the Properties/advanced tab I created statuses with initial uppercase words like this...

Submitted, submit
Partially implemented, implementing
Completed, completed
Obsoleted, make obsolete
Waiting info, request more info

Nothing seemed to be adversely affected except for the statistics. In this case the Issue Status graph is OK, but the Issues by Sections graph is broken.

If I change the statuses to be lower case, now the opposite is occurring and there doesn't seem to be a way to make it all work now.

After upgrading to version 2.12.5, python version 2.6.2 we are for some users getting the following traceback.

2010-06-03 15:15:49 ERROR Zope.SiteErrorLog 1275570949.040.258806611142 http://adminsrv01.flowtraders.nl:8080/ITP-IT/ListIssues
Traceback (innermost last):
Module ZPublisher.Publish, line 127, in publish
Module ZPublisher.mapply, line 77, in mapply
Module ZPublisher.Publish, line 47, in call_object
Module Shared.DC.Scripts.Bindings, line 324, in __call__
Module Shared.DC.Scripts.Bindings, line 361, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 130, in _exec
Module Products.PageTemplates.PageTemplate, line 80, in pt_render
Module zope.pagetemplate.pagetemplate, line 115, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 888, in do_useMacro
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 533, in do_optTag_tal
Module zope.tal.talinterpreter, line 518, in do_optTag
Module zope.tal.talinterpreter, line 513, in no_tag
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 946, in do_defineSlot
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 531, in do_optTag_tal
Module zope.tal.talinterpreter, line 513, in no_tag
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 531, in do_optTag_tal
Module zope.tal.talinterpreter, line 513, in no_tag
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 742, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 220, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: ListIssues
- Line 36, Column 0
- Expression: <PythonExpr tmpl(batch=batch)>
- Names:
{'container': <IssueTracker at /ITP-IT>,
'context': <IssueTracker at /ITP-IT>,
'default': <object object at 0x2b415f0844d0>,
'here': <IssueTracker at /ITP-IT>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x29057e8>,
'request': <HTTPRequest, URL=http://adminsrv01.flowtraders.nl:8080/ITP-IT/ListIssues>;,
'root': <Application at >,
'template': <PageTemplateFile at /ITP-IT/ListIssues>,
'user': <IssueUser 'maartenvm'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: tmpl(batch=batch)
Module PythonExpr, line 1, in <expression>
Module Shared.DC.Scripts.Bindings, line 324, in __call__
Module Shared.DC.Scripts.Bindings, line 361, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 130, in _exec
Module Products.PageTemplates.PageTemplate, line 80, in pt_render
Module zope.pagetemplate.pagetemplate, line 115, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 821, in do_loop_tal
Module zope.tal.talinterpreter, line 343, in interpret
Module zope.tal.talinterpreter, line 742, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 220, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: ', '.join(issue.getSections())+' '
Module PythonExpr, line 1, in <expression>
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc2 in position 0: ordinal not in range(128)
Traceback (most recent call last):
File "/usr/lib64/zope-2.12/lib/python/zExceptions/ExceptionFormatter.py", line 156, in formatLine
supp = factory(*args)
File "/usr/lib64/python2.6/site-packages/zope/tales/tales.py", line 747, in __init__
self.expression = repr(expression)
UnicodeEncodeError: 'ascii' codec can't encode character u'\xa0' in position 44: ordinal not in range(128)



We have a further issue when trying to do an "Update Everything":

2010-06-03 15:17:50 WARNING OFS.Uninstalled Could not import class 'TextIndex' from module 'Products.PluginIndexes.TextIndex.TextIndex'
2010-06-03 15:17:51 ERROR Zope.SiteErrorLog 1275571071.070.339598672343 http://adminsrv01:8080/ITP-IT/UpdateEverything
Traceback (innermost last):
Module ZPublisher.Publish, line 127, in publish
Module ZPublisher.mapply, line 77, in mapply
Module ZPublisher.Publish, line 47, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 1934, in UpdateEverything
Module Products.IssueTrackerProduct.IssueTracker, line 5895, in UpdateCatalog
Module Products.ZCatalog.ZCatalog, line 311, in manage_catalogClear
Module Products.ZCatalog.Catalog, line 109, in clear
AttributeError: clear

Dear,

I am working on a demo issuetracker for a project on university. I can't find any information on the "Notifyables" function. What does it exactly do?

Thanks,

Sam

An error occured when I tried to...

log in at AbelCam website
--------------------------------------------------
Error type: Unauthorized
Error value: <strong>You are not authorized to access this resource.</strong><p>
Username and password are not correct.

<p>Traceback (innermost last):
<ul>

<li> Module ZPublisher.Publish, line 92, in publish</li>

<li> Module Products.UserTrack.UserTrack, line 75, in wrappedTraverse</li>

<li> Module ZPublisher.BaseRequest, line 449, in traverse</li>

<li> Module ZPublisher.HTTPResponse, line 680, in unauthorized</li>

</ul>Unauthorized: <strong>You are not authorized to access this resource.</strong><p>
Username and password are not correct.
</p>

So it can be downloaded from pypi?

Found some changes needed with Zope 2.12

diff -r plone4/products/IssueTrackerProduct/__init__.py IssueTrackerProduct/__init__.py
209c209
< from zope.contenttype import guess_content_type
---
> from zope.app.content_types import guess_content_type
diff -r plone4/products/IssueTrackerProduct/Issue.py IssueTrackerProduct/Issue.py
23c23
< from webdav.interfaces import IWriteLock
---
> from webdav.WriteLockInterface import WriteLockInterface
3017c3017
< __implements__ = (IWriteLock,)
---
> __implements__ = (WriteLockInterface,)
diff -r plone4/products/IssueTrackerProduct/IssueTracker.py IssueTrackerProduct/IssueTracker.py
5454,5457c5454
< extras = Empty()
< extras.index_type = 'Okapi BM25 Rank'
< extras.lexicon_id = 'Lexicon'
< zcatalog.addIndex(idx, 'ZCTextIndex', extras)
---
> zcatalog.addIndex(idx, 'TextIndex')

In the context of a buildout, the basepath computation in CheckoutableTemplates/CTFiles.py fails.

As a bandaid, I used this gross hack:

 basepath = basepath.replace('instance/Products', 'productdistros') 

Hi,

Ive been using IssueTrackerProduct at school and we have a requirement to use multiple instance across different timezones. However , when I set it up I noticed that all instances pick up the timezone of the "server". Is this right ? Is IssueTrackerProduct capable of handling multiple timezones. Could this be added to the "Properties" section?

Thanks for any possible help. This is a testament to the greatness of open-source!

/\ \/

"...
The following file name was rejected as a duplicate:
..."

Duplicate detection should be on file contents rather than the name. There are 1000 reasons why a file name could be the same, so please don't test for the filename...

An error occured when I tried to...

-------------------------------------------------- Error type: ValueError Error value: Unrecognized issue type

Traceback (innermost last): Module ZPublisher.Publish, line 119, in publish Module ZPublisher.mapply, line 88, in mapply Module ZPublisher.Publish, line 42, in call_object Module Products.IssueTrackerProduct.IssueTracker, line 9014, in check4MailIssues Module Products.IssueTrackerProduct.IssueTracker, line 9217, in _processInboundEmail Module Products.IssueTrackerProduct.IssueTracker, line 3746, in createIssueObject ValueError: Unrecognized issue type

Not sure if this is a result of oa recent IT policy change but this has just started to occur. > ? cookies ? security for IE ?
on many workstations.

Error type: BadRequest
Error value: The id " [a previous tracking number here]" is invalid - it is already in use.

Can use the back key and re-try saving , number advances each time till a "new one" is reached
Saves OK then.

Hi Peter,

Lately we've run into some performance issues with our instance of IssueTrackerProduct. We have about 8k issues, and the List Issues page is getting very slow to load, i.e. about 10 seconds or more, depending on the number of concurrent users. I would guesstimate that at any given time, about 150-200 users are logged in. Because archiving is not an option at this time, we've decided to upgrade the hardware. First the RAM was upgraded and is not an issue anymore (lots of unused RAM). Next we upgraded to a multi-CPU environment, but that didn't help much. The first CPU is hit with 100% loads while the second stays at around 4%. It's like the second CPU is not being used by Zope at all. Is there any software flag somewhere to enable use of the other CPU?

Thanks for your help.

I want to use IssueTracker for mails coming from server monitoring and logevent correlation. Sometimes there are more then 50 mails per day.Is it possible to delete or complete several issues with few handles (e.g.:like with webmail) ?

Do not work with Zope2 2.12.3 <http://pypi.python.org/pypi/Zope2/2.12.3>;
Textindex error by creation.
Are there simple way to replace Textindexes? I would use TextIndexNG for all.