Real Issue Tracker

In "List Issues", I'm interested in changing the "From" to "Assigned To". I'm trying to figure out which file(s) I need to work on to do this.

I installed Checkoutable Templates to see if it's there but I'm not really sure where to look.

I'm doing this because when we use that in our meetings we can't see who's assigned issues. It would be a nice feature to have.

I am having trouble with an intermittent site error message. The error goes away when I restart zope, and it have even gone away when I go to another page or in another browser. I can't seem to reproduce it, other than leaving the window open for a while and coming back to it and clicking on any link.

I am working from svn, updated just today to rev300 I think? I am running the cookiecrumbler addin. I have 2 ITPs running under the one root, the first is helpdesk, the second is bbbs. The latter is an addin of the former (so I can see tickets on both from the helpdesk one).

Below is the error message and below that my zope info. Let me know what logs you need.:

 Site Error
An error was encountered while publishing this resource.
KeyError
Sorry, a site error occurred.
Traceback (innermost last):
    * Module ZPublisher.Publish, line 202, in publish_module_standard
    * Module ZPublisher.Publish, line 150, in publish
    * Module Zope2.App.startup, line 221, in zpublisher_exception_hook
    * Module ZPublisher.Publish, line 119, in publish
    * Module ZPublisher.mapply, line 88, in mapply
    * Module ZPublisher.Publish, line 42, in call_object
    * Module Shared.DC.Scripts.Bindings, line 313, in __call__
    * Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
    * Module Products.CheckoutableTemplates.CTFiles, line 336, in _exec
    * Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
    * Module Products.PageTemplates.PageTemplate, line 89, in pt_render
    * Module zope.pagetemplate.pagetemplate, line 117, in pt_render
    * Module zope.tal.talinterpreter, line 271, in __call__
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 891, in do_useMacro
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 536, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 521, in do_optTag
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 534, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 623, in do_insertText_tal
    * Module Products.PageTemplates.Expressions, line 228, in evaluateText
    * Module zope.tales.tales, line 696, in evaluate
      URL: StandardHeader
      Line 23, Column 0
      Expression: <PathExpr standard:'here/testAutoLogin'>
      Names:
      {'container': <IssueTracker at /bbbs>,
       'context': <IssueTracker at /bbbs>,
       'default': <object object at 0xb7dfd528>,
       'here': <IssueTracker at /bbbs>,
       'loop': {},
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0xb707d0ec>,
       'request': <HTTPRequest, URL=http://helpdesk.mydomain.com:81/bbbs/index_html>;,
       'root': <Application at >,
       'template': <_CTPageTemplateFile at /bbbs/index_html>,
       'user': <IssueUser 'jp'>}
    * Module zope.tales.expressions, line 217, in __call__
    * Module Products.PageTemplates.Expressions, line 161, in _eval
    * Module Products.PageTemplates.Expressions, line 123, in render
    * Module Products.IssueTrackerProduct.IssueTracker, line 10912, in testAutoLogin
    * Module Products.IssueTrackerProduct.IssueTracker, line 5282, in set_session
    * Module ZPublisher.HTTPRequest, line 1239, in __getattr__
    * Module ZPublisher.HTTPRequest, line 1188, in get
    * Module Products.Sessions.SessionDataManager, line 95, in getSessionData
    * Module Products.Sessions.SessionDataManager, line 182, in _getSessionDataObject
    * Module Products.Transience.Transience, line 837, in new_or_existing
    * Module Products.Transience.Transience, line 449, in __setitem__
KeyError: 1226370960 (Also, the following error occurred while attempting to render the standard error message, please see the event log for full details: 1226370960)
Troubleshooting Suggestions
    * The URL may be incorrect.
    * The parameters passed to this resource may be incorrect.
    * A resource that this resource relies on may be encountering an error.
For more detailed information about the error, please refer to the error log.
If the error persists please contact the site maintainer. Thank you for your patience. 

And my zope info:

 Zope Version
(Zope 2.10.5-final, python 2.4.5, linux2)
Python Version
2.4.5 (#0002, Jul 31 2008, 18:51:48) [GCC 4.2.3 (Ubuntu 4.2.3-2ubuntu7)]
System Platform
linux2
SOFTWARE_HOME
/usr/lib/zope2.10/lib/python
ZOPE_HOME
/usr/lib/zope2.10
INSTANCE_HOME
/var/lib/zope2.10/instance/sandbox
CLIENT_HOME
/var/lib/zope2.10/instance/sandbox/var
Network Services
ZServer.HTTPServer.zhttp_server (Port: 81) 

An error occured when I tried to preview a issue, because the Alias of Notifyable have a non ASCII character. There is any solution? Thanks, Manuel


--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec173560>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec1889e0>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

An error occured when I tried to create a test issue with non ASCII characters. There is any solution? Thanks, Manuel

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f3955e18>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f396c518>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

The CSV export link in the "List Issues" section does not work correctly when using the "do not show" option. For example, when selecting "Hide completed issues", the CSV file contains completed issues only. So it seems the CSV export always applies filters in the "show only" mode

An error occured when I tried to...


--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

An error occured when I tried to...


--------------------------------------------------
Error type: UnicodeEncodeError
Error value: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)

Traceback (innermost last):
Module ZPublisher.Publish, line 122, in publish
Module ZServer.HTTPResponse, line 262, in setBody
Module ZPublisher.HTTPResponse, line 324, in setBody
Module ZPublisher.HTTPResponse, line 476, in _encode_unicode
UnicodeEncodeError: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)