Real Issue Tracker

I am having trouble with an intermittent site error message. The error goes away when I restart zope, and it have even gone away when I go to another page or in another browser. I can't seem to reproduce it, other than leaving the window open for a while and coming back to it and clicking on any link.

I am working from svn, updated just today to rev300 I think? I am running the cookiecrumbler addin. I have 2 ITPs running under the one root, the first is helpdesk, the second is bbbs. The latter is an addin of the former (so I can see tickets on both from the helpdesk one).

Below is the error message and below that my zope info. Let me know what logs you need.:

 Site Error
An error was encountered while publishing this resource.
KeyError
Sorry, a site error occurred.
Traceback (innermost last):
    * Module ZPublisher.Publish, line 202, in publish_module_standard
    * Module ZPublisher.Publish, line 150, in publish
    * Module Zope2.App.startup, line 221, in zpublisher_exception_hook
    * Module ZPublisher.Publish, line 119, in publish
    * Module ZPublisher.mapply, line 88, in mapply
    * Module ZPublisher.Publish, line 42, in call_object
    * Module Shared.DC.Scripts.Bindings, line 313, in __call__
    * Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
    * Module Products.CheckoutableTemplates.CTFiles, line 336, in _exec
    * Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
    * Module Products.PageTemplates.PageTemplate, line 89, in pt_render
    * Module zope.pagetemplate.pagetemplate, line 117, in pt_render
    * Module zope.tal.talinterpreter, line 271, in __call__
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 891, in do_useMacro
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 536, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 521, in do_optTag
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 534, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 623, in do_insertText_tal
    * Module Products.PageTemplates.Expressions, line 228, in evaluateText
    * Module zope.tales.tales, line 696, in evaluate
      URL: StandardHeader
      Line 23, Column 0
      Expression: <PathExpr standard:'here/testAutoLogin'>
      Names:
      {'container': <IssueTracker at /bbbs>,
       'context': <IssueTracker at /bbbs>,
       'default': <object object at 0xb7dfd528>,
       'here': <IssueTracker at /bbbs>,
       'loop': {},
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0xb707d0ec>,
       'request': <HTTPRequest, URL=http://helpdesk.mydomain.com:81/bbbs/index_html>;,
       'root': <Application at >,
       'template': <_CTPageTemplateFile at /bbbs/index_html>,
       'user': <IssueUser 'jp'>}
    * Module zope.tales.expressions, line 217, in __call__
    * Module Products.PageTemplates.Expressions, line 161, in _eval
    * Module Products.PageTemplates.Expressions, line 123, in render
    * Module Products.IssueTrackerProduct.IssueTracker, line 10912, in testAutoLogin
    * Module Products.IssueTrackerProduct.IssueTracker, line 5282, in set_session
    * Module ZPublisher.HTTPRequest, line 1239, in __getattr__
    * Module ZPublisher.HTTPRequest, line 1188, in get
    * Module Products.Sessions.SessionDataManager, line 95, in getSessionData
    * Module Products.Sessions.SessionDataManager, line 182, in _getSessionDataObject
    * Module Products.Transience.Transience, line 837, in new_or_existing
    * Module Products.Transience.Transience, line 449, in __setitem__
KeyError: 1226370960 (Also, the following error occurred while attempting to render the standard error message, please see the event log for full details: 1226370960)
Troubleshooting Suggestions
    * The URL may be incorrect.
    * The parameters passed to this resource may be incorrect.
    * A resource that this resource relies on may be encountering an error.
For more detailed information about the error, please refer to the error log.
If the error persists please contact the site maintainer. Thank you for your patience. 

And my zope info:

 Zope Version
(Zope 2.10.5-final, python 2.4.5, linux2)
Python Version
2.4.5 (#0002, Jul 31 2008, 18:51:48) [GCC 4.2.3 (Ubuntu 4.2.3-2ubuntu7)]
System Platform
linux2
SOFTWARE_HOME
/usr/lib/zope2.10/lib/python
ZOPE_HOME
/usr/lib/zope2.10
INSTANCE_HOME
/var/lib/zope2.10/instance/sandbox
CLIENT_HOME
/var/lib/zope2.10/instance/sandbox/var
Network Services
ZServer.HTTPServer.zhttp_server (Port: 81) 

An error occured when I tried to preview a issue, because the Alias of Notifyable have a non ASCII character. There is any solution? Thanks, Manuel


--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec173560>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec1889e0>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

An error occured when I tried to create a test issue with non ASCII characters. There is any solution? Thanks, Manuel

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f3955e18>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f396c518>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

The CSV export link in the "List Issues" section does not work correctly when using the "do not show" option. For example, when selecting "Hide completed issues", the CSV file contains completed issues only. So it seems the CSV export always applies filters in the "show only" mode

An error occured when I tried to...


--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

An error occured when I tried to...


--------------------------------------------------
Error type: UnicodeEncodeError
Error value: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)

Traceback (innermost last):
Module ZPublisher.Publish, line 122, in publish
Module ZServer.HTTPResponse, line 262, in setBody
Module ZPublisher.HTTPResponse, line 324, in setBody
Module ZPublisher.HTTPResponse, line 476, in _encode_unicode
UnicodeEncodeError: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)

A recent change in IssueTrackerProduct allows to see the history of changes to an issue. However, changes to custom fields that should only be viewable by some roles are displayed to all.

Jack

How can one order the list of assignees by their full name, in the "assign to..." list?

Thanks

An error occured when I tried to...Update everything.
Same error when trying to add filter for 1 person, other it works.

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xef in position 10: ordinal not in range(128)

<p>Traceback (innermost last):
<ul>

<li> Module ZPublisher.Publish, line 101, in publish</li>

<li> Module ZPublisher.mapply, line 88, in mapply</li>

<li> Module ZPublisher.Publish, line 39, in call_object</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 1779, in UpdateEverything</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 5564, in UpdateFilterValuerCatalog</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 13113, in index_object</li>

<li> Module Products.ZCatalog.ZCatalog, line 528, in catalog_object</li>

<li> Module Products.ZCatalog.Catalog, line 381, in catalogObject</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 252, in index_object</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 282, in _index_object</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 229, in insertForwardIndexEntry</li>

</ul>UnicodeDecodeError: 'ascii' codec can't decode byte 0xef in position 10: ordinal not in range(128)
</p>

Hi it's me again...

I'm trying to "un-assign" an issue, but I can't find a way to do this. There are some cases where you take an issue, thinking you can resolve it, and if after a while you can't find a way to do it, there is no way to release it back to the common queue, unless you know who to assign it to. In bigger teams, you don't always know who knows what, and if the team is virtual (i.e. not in the same work area), it's hard to get to everybody asking if you can assign it to them... This is a very pratical case, I encounter this issue all the time in my team.

Is there a way to un-assign the issues? Or is it yet again another feature request... (sorry). If you end up doing it, it would be nice if the history could be kept even after un-assigning the issue.

Thanks and keep up the good work!

Jack

An error occured when I tried to... add a test issue. There actually is an acl_user (LDAPUserFolder) object in the acquisition path. Maybe this Issue Tracker version does not work w/ LDAP User Folder? Or Am I doing something the wrong way?

--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 115, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 41, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

I want to add a new role of issuetracker users who have the ability to view, add, edit, take, etc. issues but not delete them. Is this possible? They currently have permission to view and add issues, but the bar with buttons allowing them to "Take, Put On Hold, Reject..." doesn't appear. Is there a specific permission that I've neglected to give them that turns this on?

Thanks in advance!

An error occured when I tried to...

Submit first issue




--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

Hey I have a suggestion for Issue Tracker.. Wouldn't it be nice to have the change issue form behave the same as the "take", "complete", etc... buttons? When someone changes an issue, it would add a followup message with a summary of the changes. This way, we can keep track of that. What do you think?

At this time, the Issue Tracker User Folder enables the admin of a tracker to input both the username and email address of a user. This is extremely handy, obviously. But there are two other options (to my knowledge) that are tied to a user account. These are "Remember used filter persistently" and "Enable 'Your next action issues'".

My feature request is about making these options available for the admin to set, at the same place as username and email! That would be really great.

Thanks.

Is it possible to log into the IssueTracker using Active Directory credentials? I think there are some products our there which allow that, but not sure if it works with IssueTrackerProduct.

I am currently evaluating this product. I liked all the features and the interface.
I need issues to be created using email. We are using exchange server which is IMAP enabled but POP is not enabled. I am wondering whether issue tracker supports IMAP accounts instead of POP accounts. I could not find anything regarding this in the documentation.

If it is possible, could any one guide me in setting up IMAP account and get issues created automatically?

Thanks,
Anuradha

Hello,

I think it's a bug. In the user page, I can't seem to expand the list of "Issues followed up on" after it's been hidden.

Thank you.

For a user-generated-content site, I want to let users add two kinds of issues:

1) Report offensive content;
2) Take-down requests concerning copyright violation, etc.

I thought this how-to might address my "issue" and it does provide one approach.
http://www.issuetrackerproduct.com/Documen...-Tos/stealth-issue-adding

But the email approach doesn't take account of all the properties of a "real" issue object. I would rather let users add real issues to the system, so that different staff members could handle the two issue types.

Second point: I would implement this as a link on every page, something like, "Report this". The link would have a parameter to automatically add the URL to the URL field of the issue. It shouldn't be too hard for me to do this, but maybe you should include this option in this otherwise very complete product! Thanks!

Can't figure it out. I do have ACL Users objects. Root of Zope has standard ACL Users folder and IssueTracker instance has Issue Tracker User Folder. What gives?
Zope error message and traceback have me guessing. Is this a bug with product or have I done something bad?