Real Issue Tracker

An error occured when I tried to preview a issue, because the Alias of Notifyable have a non ASCII character. There is any solution? Thanks, Manuel


--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec173560>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec1889e0>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

An error occured when I tried to create a test issue with non ASCII characters. There is any solution? Thanks, Manuel

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f3955e18>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f396c518>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

The CSV export link in the "List Issues" section does not work correctly when using the "do not show" option. For example, when selecting "Hide completed issues", the CSV file contains completed issues only. So it seems the CSV export always applies filters in the "show only" mode

An error occured when I tried to...


--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

An error occured when I tried to...


--------------------------------------------------
Error type: UnicodeEncodeError
Error value: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)

Traceback (innermost last):
Module ZPublisher.Publish, line 122, in publish
Module ZServer.HTTPResponse, line 262, in setBody
Module ZPublisher.HTTPResponse, line 324, in setBody
Module ZPublisher.HTTPResponse, line 476, in _encode_unicode
UnicodeEncodeError: 'latin-1' codec can't encode characters in position 17644-17646: ordinal not in range(256)

A recent change in IssueTrackerProduct allows to see the history of changes to an issue. However, changes to custom fields that should only be viewable by some roles are displayed to all.

Jack

How can one order the list of assignees by their full name, in the "assign to..." list?

Thanks

An error occured when I tried to... add a test issue. There actually is an acl_user (LDAPUserFolder) object in the acquisition path. Maybe this Issue Tracker version does not work w/ LDAP User Folder? Or Am I doing something the wrong way?

--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 115, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 41, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

I want to add a new role of issuetracker users who have the ability to view, add, edit, take, etc. issues but not delete them. Is this possible? They currently have permission to view and add issues, but the bar with buttons allowing them to "Take, Put On Hold, Reject..." doesn't appear. Is there a specific permission that I've neglected to give them that turns this on?

Thanks in advance!

Perhaps it's because of the duplication check.

Try it on a large on like the Demo issuetracker.

If the spellcorrector module is installed I think we should be able to support spellcorrection in searches.

Note-to-self: SL project will have some code that works well.

For a user-generated-content site, I want to let users add two kinds of issues:

1) Report offensive content;
2) Take-down requests concerning copyright violation, etc.

I thought this how-to might address my "issue" and it does provide one approach.
http://www.issuetrackerproduct.com/Documen...-Tos/stealth-issue-adding

But the email approach doesn't take account of all the properties of a "real" issue object. I would rather let users add real issues to the system, so that different staff members could handle the two issue types.

Second point: I would implement this as a link on every page, something like, "Report this". The link would have a parameter to automatically add the URL to the URL field of the issue. It shouldn't be too hard for me to do this, but maybe you should include this option in this otherwise very complete product! Thanks!

An error occured when I tried to... recieve email from a webmail client using tinymce as the wysiwyg editor.


--------------------------------------------------
Error type: InvalidDisplayFormat
Error value: Invalid display format 'html'

<p>Traceback (innermost last):
<ul>

<li> Module ZPublisher.Publish, line 119, in publish</li>

<li> Module ZPublisher.mapply, line 88, in mapply</li>

<li> Module ZPublisher.Publish, line 42, in call_object</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 8428, in check4MailIssues</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 8620, in _processInboundEmail</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 3601, in createIssueObject</li>

</ul>InvalidDisplayFormat: Invalid display format 'html'
</p>

I have some problems understanding quite how population of "Recent searches" is supposed to work. If I do a search that has been done before but has "scrolled off" the bottom of the list it doesn't reappear at the top? Is this intentional?

Steps to reproduce:

Do 11 searches for "search1" to "search11". Then do a 12th search for "search1" again. Expected behaviour is that "search1" is put at the top of the list. It's not.

Probably easy to fix - _if_ this is a defect, that is :-)

For a very long time, the GNU GNATS system
has been 'out there'. It has a lot of venerable
but nifty features (ranging from an rich, extensible
set of incident/PR attributes to email submission).
It surely would be nifty to see some migration
path from GNU GNATS to IssueTracker (esp. if IssueTracker
becomes Plone compatible). Anyway - just a 'future dream'.

Cheers, Steve

When I wrote a delphi file name ending with m it generated a URL link like this

- test_program.pas

The combination m.pa generates a URL in both display formats Plain and structured text

making a url m.pa_a_url

An error occured when I tried to...


--------------------------------------------------
Error type: AttributeError
Error value: attachedFile_2

Traceback (innermost last):
Module ZPublisher.Publish, line 101, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 39, in call_object
Module Shared.DC.Scripts.Bindings, line 306, in __call__
Module Shared.DC.Scripts.Bindings, line 343, in _bindAndExec
Module Products.CheckoutableTemplates.CTFiles, line 265, in _exec
Module App.special_dtml, line 175, in _exec
Module DocumentTemplate.DT_With, line 76, in render
Module DocumentTemplate.DT_Let, line 75, in render
Module DocumentTemplate.DT_Util, line 198, in eval
- __traceback_info__: manage_findPotentialBrothers
Module <string>, line 0, in ?
Module Products.IssueTrackerProduct.IssueTracker, line 1067, in manage_findPotentialBrothers
Module Products.IssueTrackerProduct.IssueTracker, line 1094, in _getPotentialBrothers
Module Products.IssueTrackerProduct.IssueTracker, line 1094, in _getPotentialBrothers
Module Products.IssueTrackerProduct.IssueTracker, line 1094, in _getPotentialBrothers
Module Products.IssueTrackerProduct.IssueTracker, line 1077, in _getPotentialBrothers
Module OFS.ObjectManager, line 357, in objectValues
Module OFS.ObjectManager, line 244, in _getOb
AttributeError: attachedFile_2

This time I'm responding from the correct email address...

Yes, I received an email with the following:

Comment:
This is a test followup.
Real Issue Tracker wrote:

On Thu, 9 Aug 2007 15:16:23 +0100 (BST), "Real Issue Tracker"
<real_AT_issuetrackerproduct%20dot%20com>; said:
> 09-Aug 2007 15:16
> Peter Bengtsson has responded to "No notification when using email
> followups"
> http://real.issuetrackerproduct.com/0413
>
> Change:
> Added Issue followup
>
> Comment:
> Did you get an email notification about my latest followup? If so,
> the bug has been fixed.
>
> http://real.issuetrackerproduct.com/0413#i3
>
> --
> Automatic email notification sent from:
> Real Issue Tracker <http://real.issuetrackerproduct.com>;

How about an option to increase the spam protection even more on inbound emails that for an email to be accepted, the from address needs to have been used before, meaning that you need to enter an issue or followup manually the first time, after that you can send followups or issues via email.

The following error appeared in event.log after change of issue status from Open to In progress (my modification of statuses):

2007-08-09T14:37:14 ERROR Zope.SiteErrorLog http://localhost:8080/NewIssueTracker/T001/ModifyIssue
Traceback (innermost last):
Module Products.IssueTrackerProduct.Issue, line 1076, in ModifyIssue
Module Products.IssueTrackerProduct.IssueTracker, line 5199, in dispatcher
Module Products.IssueTrackerProduct.IssueTracker, line 1038, in getIssueObject
AttributeError: 004

Other issue modifications (new issue, reaasignment, followups) are sent via e-mail without problem.


IssueTrackerProduct SVN version updated yesterday