Real Issue Tracker

hi,

I am trying to install CMFMember Product to my instance which is running on zope2.8.4 and plone2.1 and archetypes 1.2.4(final). while installing am getting this error, please help me out am a new bee to this , any solution / FIX will be appreciated


Transcript


2005-11-15 10:47:25
failed:
Traceback (most recent call last):

File "D:\first-instance\Products\CMFQuickInstallerTool\QuickInstallerTool.py", line 311, in installProduct
res=install(portal)

File "D:\Zope-2.8.4-final\lib\python\Products\ExternalMethod\ExternalMethod.py", line 225, in __call__
try: return f(*args, **kw)

File "D:\first-instance\Products\CMFMember\Extensions\Install.py", line 170, in install
installControlTool(self, out)

File "D:\first-instance\Products\CMFMember\Extensions\Install.py", line 73, in installControlTool
if 'cmfmember' not in cp.getGroupIds(): cp.groups.append(ControlTool.group)

AttributeError: 'tuple' object has no attribute 'append'


Thanks & Regards,
Tanveer

I am having trouble with an intermittent site error message. The error goes away when I restart zope, and it have even gone away when I go to another page or in another browser. I can't seem to reproduce it, other than leaving the window open for a while and coming back to it and clicking on any link.

I am working from svn, updated just today to rev300 I think? I am running the cookiecrumbler addin. I have 2 ITPs running under the one root, the first is helpdesk, the second is bbbs. The latter is an addin of the former (so I can see tickets on both from the helpdesk one).

Below is the error message and below that my zope info. Let me know what logs you need.:

 Site Error
An error was encountered while publishing this resource.
KeyError
Sorry, a site error occurred.
Traceback (innermost last):
    * Module ZPublisher.Publish, line 202, in publish_module_standard
    * Module ZPublisher.Publish, line 150, in publish
    * Module Zope2.App.startup, line 221, in zpublisher_exception_hook
    * Module ZPublisher.Publish, line 119, in publish
    * Module ZPublisher.mapply, line 88, in mapply
    * Module ZPublisher.Publish, line 42, in call_object
    * Module Shared.DC.Scripts.Bindings, line 313, in __call__
    * Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
    * Module Products.CheckoutableTemplates.CTFiles, line 336, in _exec
    * Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
    * Module Products.PageTemplates.PageTemplate, line 89, in pt_render
    * Module zope.pagetemplate.pagetemplate, line 117, in pt_render
    * Module zope.tal.talinterpreter, line 271, in __call__
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 891, in do_useMacro
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 536, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 521, in do_optTag
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 534, in do_optTag_tal
    * Module zope.tal.talinterpreter, line 516, in no_tag
    * Module zope.tal.talinterpreter, line 346, in interpret
    * Module zope.tal.talinterpreter, line 623, in do_insertText_tal
    * Module Products.PageTemplates.Expressions, line 228, in evaluateText
    * Module zope.tales.tales, line 696, in evaluate
      URL: StandardHeader
      Line 23, Column 0
      Expression: <PathExpr standard:'here/testAutoLogin'>
      Names:
      {'container': <IssueTracker at /bbbs>,
       'context': <IssueTracker at /bbbs>,
       'default': <object object at 0xb7dfd528>,
       'here': <IssueTracker at /bbbs>,
       'loop': {},
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0xb707d0ec>,
       'request': <HTTPRequest, URL=http://helpdesk.mydomain.com:81/bbbs/index_html>;,
       'root': <Application at >,
       'template': <_CTPageTemplateFile at /bbbs/index_html>,
       'user': <IssueUser 'jp'>}
    * Module zope.tales.expressions, line 217, in __call__
    * Module Products.PageTemplates.Expressions, line 161, in _eval
    * Module Products.PageTemplates.Expressions, line 123, in render
    * Module Products.IssueTrackerProduct.IssueTracker, line 10912, in testAutoLogin
    * Module Products.IssueTrackerProduct.IssueTracker, line 5282, in set_session
    * Module ZPublisher.HTTPRequest, line 1239, in __getattr__
    * Module ZPublisher.HTTPRequest, line 1188, in get
    * Module Products.Sessions.SessionDataManager, line 95, in getSessionData
    * Module Products.Sessions.SessionDataManager, line 182, in _getSessionDataObject
    * Module Products.Transience.Transience, line 837, in new_or_existing
    * Module Products.Transience.Transience, line 449, in __setitem__
KeyError: 1226370960 (Also, the following error occurred while attempting to render the standard error message, please see the event log for full details: 1226370960)
Troubleshooting Suggestions
    * The URL may be incorrect.
    * The parameters passed to this resource may be incorrect.
    * A resource that this resource relies on may be encountering an error.
For more detailed information about the error, please refer to the error log.
If the error persists please contact the site maintainer. Thank you for your patience. 

And my zope info:

 Zope Version
(Zope 2.10.5-final, python 2.4.5, linux2)
Python Version
2.4.5 (#0002, Jul 31 2008, 18:51:48) [GCC 4.2.3 (Ubuntu 4.2.3-2ubuntu7)]
System Platform
linux2
SOFTWARE_HOME
/usr/lib/zope2.10/lib/python
ZOPE_HOME
/usr/lib/zope2.10
INSTANCE_HOME
/var/lib/zope2.10/instance/sandbox
CLIENT_HOME
/var/lib/zope2.10/instance/sandbox/var
Network Services
ZServer.HTTPServer.zhttp_server (Port: 81) 

A recent change in IssueTrackerProduct allows to see the history of changes to an issue. However, changes to custom fields that should only be viewable by some roles are displayed to all.

Jack

An error occured when I tried to...

Submit first issue




--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

I noticed that rss feeds are visible, even if the desk is set to disallow anonymous access.

Is there any way to secure it?

I labeled this as a bug, I hope that isn't mislabeled. If it is, sorry. I also set it as high because I can't go live until I know how to secure it. Forgive the urgency.

Is it possible to add custom fields to an issue? We are looking to add fields such as organisation who raised issue to allow better monitoring and reporting.

After enabling the "Show Confidential Issue" option, users are unable to view issues marked as confidential which they created. The issues do not show up in the lists (list issues or complete list), but they do show up in recent items but when they are click nothing comes up.

Some background info: I modified the page templates to mark issues as confidential by default as explained here: http://www.issuetrackerproduct.com/Real/0278/ Is it possible that something has changed since this solution was given that would break viewing now?

When saving an issue it shows me a page with error:

System error

The IssueTrackerProduct encountered a system error that was unexpected. The errors were:

Error type: NoACLAdder
Error value: No ACL user object found

we have two servers both running ZOPE
1. www.abc.com
2. www.xyz.com


i have 100 Tracker instances running on www.abc.com which i want to move to www.xyz.com
a. WITH ALL DATA
b. updated links

We tried it manually and following are the steps to do it manually

1. I went into www.abc.com ,
2. i selected a tracker,
3. clicked import/export and
4. saved that tracker as a zexp file


5. Then I uploaded this ZEXP file to www.xyz.com (under /var/lib/zope/import folder)

6. then i logged in as Admin in www.xyz.com and imported the ZEXP file





NOTE: i tried to move the .fs file but it did not work, also .fs files are quite large and difficult to manage.




SOLUTION REQUIRED For Following

Do we have Scripts for exporting instances of Trackers ?

Do we have scripts for importing the tracker insataances?

if i can get such scripts it will be helpful to automate this process.

Thanks in Advance
Mahesh

I recently got a problem with spam. It seems that some robot or person is entering large lists of html links into Follow-ups on issues. So far I dealt with it by erasing the follow-ups and sending a friendly email to the address entered on the follow-up requesting that they kindly stop.

These follow-ups generate messages sent to all those involved in the targeted issue. A kind of backdoor spam which I think will discourage people from entering their email with the issue.

Does anyone have ideas on how to suppress this kind of abuse of IssueTracker?

Thanks!

How to change the email format what is been sent to the users.Currently when a issue is been added the email


<-------------------Email----------------------------->
Subject: Tracker : new issue
Body:
Nish (nish_at_gmail_._com) has entered an issue in eMend and wanted you to know about it, with the following title:
This is a test issue regarding the updation of the issue

The issue can be found at
http://xyz/tracker/TC0009

Nish wrote:
test
-
Tracker <http://xyz/tracker>;
<----------------------------------------------------->

How can this email format be changed... Can u tell me which file has to be edited as there is only one file called
SendInboundEmailConfirm_script.py which is not working.. any ideas...

Regards,
Nish

Hi, we are using issue tracker. It is working very fine till now. But now a days, after filing an issue, the "submitted by" is being "no name or email". Infact this is ocurring very arbitrarly and iam unable to understand the reason.

Unable to have access to T&M request package. Logged in but access denied.

An error occured when I tried to open Properties in ZMI for my IssueTrackerProduct instance. This was after successfully configuring using the Wizard at installation.

IssueTrackerProduct version 0.6.13 CVS


--------------------------------------------------
Error type: Document Template Parse Error
Error value: unexpected end tag, for tag </dtml-let>, on line 1053 of manage_editIssueTrackerPropertiesForm<p>

Traceback (innermost last):
Module ZPublisher.Publish, line 113, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 40, in call_object
Module Shared.DC.Scripts.Bindings, line 311, in __call__
Module Shared.DC.Scripts.Bindings, line 348, in _bindAndExec
Module Products.CheckoutableTemplates.CTFiles, line 265, in _exec
Module App.special_dtml, line 113, in _exec
Module App.special_dtml, line 47, in _cook_check
- __traceback_info__: /usr/local/zope/instance/Products/IssueTrackerProduct/dtml/editIssueTrackerPropertiesForm.dtml
Module DocumentTemplate.DT_String, line 342, in cook
Module DocumentTemplate.DT_String, line 172, in parse
Module DocumentTemplate.DT_String, line 221, in parse_block
Module DocumentTemplate.DT_String, line 260, in parse_close
Module DocumentTemplate.DT_String, line 253, in parse_close
Module DocumentTemplate.DT_String, line 60, in parse_error
Document Template Parse Error: unexpected end tag, for tag </dtml-let>, on line 1053 of manage_editIssueTrackerPropertiesForm<p>

Have option to allow Description field to be exported to CSV or just export all of the time.

An error occured when I tried to preview a issue, because the Alias of Notifyable have a non ASCII character. There is any solution? Thanks, Manuel


--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec173560>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11ec1889e0>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

An error occured when I tried to create a test issue with non ASCII characters. There is any solution? Thanks, Manuel

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 11708, in AddIssue
Module Shared.DC.Scripts.Bindings, line 313, in __call__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 891, in do_useMacro
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 536, in do_optTag_tal
Module zope.tal.talinterpreter, line 521, in do_optTag
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 949, in do_defineSlot
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 855, in do_condition
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 534, in do_optTag_tal
Module zope.tal.talinterpreter, line 516, in no_tag
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 745, in do_insertStructure_tal
Module Products.PageTemplates.Expressions, line 221, in evaluateStructure
Module zope.tales.tales, line 696, in evaluate
- URL: AddIssueTemplate
- Line 43, Column 0
- Expression: <PathExpr standard:'here/preview_issue'>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': (<IssueTracker at /helpdesk>,
<HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;),
'draft_saved': True},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f3955e18>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/AddIssueTemplate>,
'user': <PropertiedUser 'admin'>}
Module zope.tales.expressions, line 217, in __call__
Module Products.PageTemplates.Expressions, line 161, in _eval
Module Products.PageTemplates.Expressions, line 111, in render
Module Products.PageTemplates.ZRPythonExpr, line 79, in call_with_ns
Module Shared.DC.Scripts.Bindings, line 327, in __render_with_namespace__
Module Shared.DC.Scripts.Bindings, line 350, in _bindAndExec
Module Products.PageTemplates.PageTemplateFile, line 129, in _exec
Module Products.PageTemplates.PageTemplate, line 89, in pt_render
Module zope.pagetemplate.pagetemplate, line 117, in pt_render
Module zope.tal.talinterpreter, line 271, in __call__
Module zope.tal.talinterpreter, line 346, in interpret
Module zope.tal.talinterpreter, line 586, in do_setLocal_tal
Module zope.tales.tales, line 696, in evaluate
- URL: preview_issue
- Line 99, Column 0
- Expression: <PythonExpr here.Always2Notify(format='merged', requireemail=1, include_assignee=1)>
- Names:
{'container': <IssueTracker at /helpdesk>,
'context': <IssueTracker at /helpdesk>,
'default': <object object at 0x2b11e9be5200>,
'here': <IssueTracker at /helpdesk>,
'loop': {},
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.Expressions.SafeMapping object at 0x2b11f396c518>,
'request': <HTTPRequest, URL=http://91.121.85.79:9001/helpdesk/AddIssue>;,
'root': <Application at >,
'template': <PageTemplateFile at /helpdesk/preview_issue>,
'user': <PropertiedUser 'admin'>}
Module Products.PageTemplates.ZRPythonExpr, line 49, in __call__
- __traceback_info__: here.Always2Notify(format='merged', requireemail=1, include_assignee=1)
Module PythonExpr, line 1, in <expression>
Module Products.IssueTrackerProduct.IssueTracker, line 5871, in Always2Notify
Module Products.IssueTrackerProduct.IssueTracker, line 6101, in ShowNameEmail
Module Products.IssueTrackerProduct.Utils, line 445, in html_entity_fixer
UnicodeDecodeError: 'ascii' codec can't decode byte 0xf3 in position 6: ordinal not in range(128)

The CSV export link in the "List Issues" section does not work correctly when using the "do not show" option. For example, when selecting "Hide completed issues", the CSV file contains completed issues only. So it seems the CSV export always applies filters in the "show only" mode

An error occured when I tried to...


--------------------------------------------------
Error type: NoACLAdderError
Error value: No ACL user object found

Traceback (innermost last):
Module ZPublisher.Publish, line 119, in publish
Module ZPublisher.mapply, line 88, in mapply
Module ZPublisher.Publish, line 42, in call_object
Module Products.IssueTrackerProduct.IssueTracker, line 3622, in SubmitIssue
Module Products.IssueTrackerProduct.IssueTracker, line 3776, in createIssueObject
NoACLAdderError: No ACL user object found

An error occured when I tried to...Update everything.
Same error when trying to add filter for 1 person, other it works.

--------------------------------------------------
Error type: UnicodeDecodeError
Error value: 'ascii' codec can't decode byte 0xef in position 10: ordinal not in range(128)

<p>Traceback (innermost last):
<ul>

<li> Module ZPublisher.Publish, line 101, in publish</li>

<li> Module ZPublisher.mapply, line 88, in mapply</li>

<li> Module ZPublisher.Publish, line 39, in call_object</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 1779, in UpdateEverything</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 5564, in UpdateFilterValuerCatalog</li>

<li> Module Products.IssueTrackerProduct.IssueTracker, line 13113, in index_object</li>

<li> Module Products.ZCatalog.ZCatalog, line 528, in catalog_object</li>

<li> Module Products.ZCatalog.Catalog, line 381, in catalogObject</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 252, in index_object</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 282, in _index_object</li>

<li> Module Products.PluginIndexes.common.UnIndex, line 229, in insertForwardIndexEntry</li>

</ul>UnicodeDecodeError: 'ascii' codec can't decode byte 0xef in position 10: ordinal not in range(128)
</p>